311 Call Center
Brett A. Deichler, Director, 311 Operations
701 North 7th Street, Suite 419
Kansas City, Kansas 66101
Welcome to the Unified Government 311 Service!
On April 7, 2008, the Unified Government of Wyandotte County/Kansas City, Kansas (UG) became the first in the state of Kansas to launch the new 3-1-1 Call Center network. The Call Center is a unique customer service initiative to improve the efficiency and effectiveness of deliverable services to citizens in Wyandotte County.
The Unified Government’s 3-1-1 network is proactively making every effort to meet the new expectations from their constituents by providing a simple and easy three-digit access to a live person that can answer general questions.
Dial 3-1-1 toll-free within Wyandotte County (913-573-5311 outside of Wyandotte County).
3-1-1 partners with a translation service to assist non-English speaking callers.
The 3-1-1 Call Center takes calls Monday – Friday, 8 AM – 5 PM.
Please click "Make a Service Request" to initiate an online request and complete the online form, which will be forwarded to the friendly and knowledgeable Call Representative that answer calls at 3-1-1. If you call 3-1-1, please make sure you provide the “specific” address of the issue along with your contact information.
Thank you for using the 3-1-1 Call Center.