3-1-1 Call Center Expanded to Provide 24/7 Service

1/11/2021 12:00:00 AM

Expanded service lets residents report issues and request information around the clock.

The Unified Government’s 3-1-1 Call Center now offers 24/7 service to customers.  The expansion comes in response to feedback received in the most recent county-wide customer service satisfaction survey and temporary changes to city services caused by COVID-19.

The Unified Government has contracted with Daupler, a Kansas City-based company, to receive calls that come in after normal business hours.  Residents and businesses can expect their after-hours calls to be answered quickly by professional staff.  Call takers have been trained to provide information about city services, take messages for Treasury & Court staff, and dispatch personnel for Public Works emergencies.

“Public Works has contracted with Daupler for a number of years, so we’re confident in their ability to handle customer inquiries that range from easy to complex,” said Chad Wiggans, 3-1-1/Daupler Expanded Hours Initiative Project Manager. “We’ve heard what our residents and businesses have to say about making customer service a top priority, and we’re excited to implement a program that will meet this need.”

As a high volume of calls are directly related to the County’s COVID-19 response, funding for the expansion of 24-hour service was supported by Phase I CARES Act Funding from the federal government.  

Service requests may also be submitted online at mywyco.wycokck.org.  

For more information about COVID-19 in Wyandotte County, visit wycokck.org/COVID-19 or call 3-1-1.  For more information about CARES funding, visit wycokck.org/CARES.