Transportation

Location: Director: Hours: Contact:
Fleet Complex
5033 State Avenue
Kansas City, KS
66102
Justus Welker Monday - Friday
8:00AM - 5:00PM
P: (913) 573-8351 F: (913) 573-8315 E: Email

Ride KC Freedom


 

RideKC Freedom is an ADA and Non-ADA Paratransit service that provides origin to destination transportation to persons with eligible disabilities and senior citizens aged 65 years and older to destinations within Wyandotte County. Prior application and approval are required.

ADA Paratransit

This service, formally knows as Dial-A-Ride in Wyandotte County, is most frequently operated as a curb-to-curb service, meaning the passenger will be picked up or dropped off in front of their requested pickup or drop-off point. This service is operated during the same time as UG Transit Fixed Route service . We also contract with the Kansas City Area Transportation Authority (KCATA) to provide extended evening, weekend and holiday service.

Eligibility
This service is available to individuals with a qualifying disability. Prior application and approval are required. For questions about how to apply for and use these services, please call (816) 842-9070, Monday through Friday 8 a.m. – 4:45 p.m. To apply for paratransit service, apply online or download a printable application .

Negotiated Trip Reservations
Dispatchers may offer pick-up times to customers that are different from those requested. The Americans with Disabilities Act (ADA) permits trip negotiation as long as the offered alternate pick-up time is within 60 minutes of the requested pick-up time. The ability to manage trips in this manner assists us to provide better service to all of our customers.

Cost
The fare charged for eligible trips is $3.00 per each one-way trip. Please have the exact cash fare. Drivers DO NOT carry cash. One personal care assistant may ride along free of charge.

Non-ADA Paratransit

This service is a demand response service that provides origin to destination transportation to senior citizens 65 years of age and older to destinations within Wyandotte County, with a few limitations. This service is primarily designed for medical, work and nutrition trips but may also be used for other purposes if capacity exists. This service is most frequently operated as a curb-to-curb service, meaning the passenger will be picked up or dropped off in front of their requested pickup or drop-off point. This service is operated Monday through Friday, from 7 a.m. – 7 p.m.

Eligibility
This service is available to senior citizens 65 years of age or older. Prior application and approval is required. Call 913-573-8351 to obtain an application or for questions about how to apply for and use this service.

Negotiated Trip Reservations
Dispatchers may offer pick-up times to customers that are different from those requested. This procedure is called trip negotiation. The ability to manage trips in this manner assists us to provide better service to all of our customers.

Cost
The fare charged for eligible trips is $2.00 per each one-way trip. Please have the exact cash fare. Drivers DO NOT carry cash. One personal care assistant may ride along free of charge.

 

Additional Information

Scheduling
Trips within Wyandotte County may be scheduled 1 to 14 days in advance by calling (913) 573-8351. Unified Government Transportation Dispatchers are available Monday through Friday, 7:00 a.m. to 8:00 p.m. We receive high call volume; your call will be answered in the order that it was received.Please have the following information ready when calling:

• The date you want to travel
• The time you need to arrive at your destination or your appointment time
• The time you want to return
• The complete street address of your residence and destination
• The door you will use for your pick-up and return trips, if you are going to a destination with several entrances

A will call return trip may be arranged for medical appointments only. For will call returns, your vehicle will arrive within one hour of your call.
You will be given a 30-minute window in which the driver will be scheduled to arrive. Your vehicle may arrive at any time during this 30-minute window. Please be ready to go at the beginning of your pickup window to avoid any delays. If you are not available to board the vehicle within five minutes of the driver’s arrival within your pickup window, the driver may leave and your trip may be forfeited. If you miss your pick-up, you may attempt to reschedule. If scheduling allows, a vehicle will be resent at our earliest convenience. Please remember, this is a shared ride service and you may be on the vehicle up to 60 minutes to accommodate other trips.

What if I need to cancel?
Don’t be a no show! Call (913) 573-8351 to cancel your trip at least two hours before the scheduled pick-up time. Customers who demonstrate a pattern of not showing up and/or canceling late may incur penalties which could lead to a suspension of service.

Inclement Weather
Unified Government Transportation will make every effort to provide regular service during periods of inclement weather. However, in order to keep our employees and passengers safe, it may be necessary to delay or, under extreme circumstances, cancel some services. In addition, some buses may be forced to use alternate routes. To find out whether service is affected by inclement weather, tune in to your local TV and radio stations or log onto www.wycokck.org.

Holidays
On the following holidays, Unified Government Transportation offices will be closed and no transportation services will be offered:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

On the following Holidays, the Unified Government Transportation Administrative office will be open from 8:00 a.m. – 5:00 p.m., the Unified Government Transportation Dispatch office will be open from 7:00 a.m. – 4:00 p.m. and regular Fixed Route and ADA Paratransit services will be offered:

• Martin Luther King, Jr. Day
• Presidents Day
• Good Friday
• Veterans Day
• Day After Thanksgiving

Please be aware that there may be deviations during the Holiday Schedule. Call (913) 573-8351 or visit wycokck.org  for up to date information.

Other Considerations
Are there stairs, locked security entrances, locked gates, fencing? Is the street you live on difficult to find?  Will an attendant or companion be traveling with you? If so, please tell the coordinator.

What if I have a problem?
For your convenience, our customer comment line is available 24 hours a day, 7 days a week. If you are experiencing problems with our service, please call (913) 573-8351 and leave your name, phone number and a detailed message. Management Staff will notify you that we received your complaint, research the problem and work with you to resolve the issue.