Network Incident Reported at KCKPD

Published on May 22, 2024

Update as of May 23, 2024

Emergency services (Fire, EMS, Police and Dispatch) remain fully operational so the community is reminded that they can call 9-1-1 to request service as needed. Due to some email and phone outages, here are your options for non-emergency services:

  • KCKFD Inspections: Our inspectors are maintaining their current schedules and following up on all inspections. 
  • KCKPD Animal Services: You can reach Animal Services directly via phone at 913-321-1445 or via their webpage which has a lot of great information on how to file a complaint. If it is an active emergency, the community is reminded to call 9-1-1.
  • KCKPD Community Policing: Our community policing team is still accessible via phone. 

We hope you'll join the KCKPD this afternoon at the East Patrol Open House, starting at 4PM. As previously stated, we will update this post with any additional information as it is available. In the meantime, the public should remain confident that our Police and Fire Departments are continuing their great work to keep us safe.

Original Post as of May 22, 2024

On Tuesday, May 21, 2024, the Kansas City, Kansas Police Department (KCKPD) reported a network incident which has impacted some of our non-emergency services. The team is actively investigating the cause of the issue so there is limited information at this time. All emergency services, including Fire, Police and EMS, are fully-functional with no impact to response times. The public can call 9-1-1 to request emergency services as usual and be assured that we continue in our mission to keep the community safe.

While the investigation is ongoing, we can confirm some of our non-emergency services have been adapted during the network interruption to minimize service disruptions. Please be advised that all KCKPD and Kansas City, Kansas Fire Department (KCKFD) emails are currently down and some of the external phone system has been impacted. The KCKFD website is also down. Community members needing non-emergency services from either department, including Animal Services, are encouraged to call 3-1-1 (913-573-5311) for assistance.

All other Unified Government services are fully operational with no impact from this network incident.

“These incidents take time to fully understand,” said County Administrator David Johnston. "However, the steps taken by the Unified Government over the last two years have us better prepared to respond to these situations which are increasingly more common not just in our region but across the globe.”

We will continue to provide updates on this webpage as more information is available. All media inquiries should be directed to KCKPD Public Information Officer Nancy Chartrand at 913-201-1418.