On-Demand Service Offers Wyco Municipal Courts Language Interpretation
Published on June 21, 2023
Offering high quality customer service is one of the main goals of the Wyandotte County Municipal Court. The growing diverse population in Wyandotte County offers great opportunity but can also serve as a challenge when serving many customers speaking multiple languages and needing accessible accommodations. Recently the Wyandotte County Municipal Court invested in the Propio ONE language system to offer real-time language interpretation and translation for all available court services.
Propio ONE allows the Wyandotte County Municipal Court video and audio in-person interpretation with one tap on a movable ipad station placed throughout various court rooms and cashier windows.
In previous years the Wyandotte County Municipal Court was forced to search for available resources to service the over 18 different languages from customers appearing for court or needing to discuss or make payments at the cashier window.
This new service and equipment has the capability to provide over 350 different languages with over 10,000 skilled interpreters available throughout the United States and other participating countries.
“Propio One is truly a gamechanger for the Unified Government and our department,” said Municipal Court Administrator Dominic Geniuk. “Municipal Court requires regular interpretation for Spanish language speakers and semi-regular/occasional interpretation for numerous other languages, to include but not limited to: Swahili, Burmese, Nepali, Romanian, Arabic, Japanese, Kirundi, Chin, Hmong, Karen, Kinyarwanda, Kunama, Hakha Chin, Chuukese, Karenni, Somali, Tigrinya, Laotian, Vietnamese, and Mandarin. This on demand video interpretation is an additional resource that allows us to better serve our customers in a more efficient, cost-effective manner.”
With just a few weeks in operation, Propio ONE has proven to be a great asset in helping remove translation barriers with individuals needing language interpretation in Municipal Court. This service and equipment also have been able to assist attorneys and judges wanting to ensure information is correctly communicated to individuals in court.
To learn more about the Propio ONE language service system, please visit Best Interpretation and Translation App for US Businesses | Propio Language Services (propio-ls.com)