UG Transit Department Implements Changes to Paratransit Service Policy

Published on October 06, 2025

Effective October 6, 2025, the Unified Government Transit Department will implement changes to its Paratransit service policy.

RideKC Freedom is an ADA and Non-ADA Paratransit service that provides origin-to-destination transportation to persons with eligible disabilities and senior citizens aged 65 years and older to destinations within Wyandotte County. Prior application and approval are required.

Paratransit Changes

• Shopping Bags and Personal Items – Passengers may only bring what they can independently carry on and off the vehicle. Drivers are not responsible for loading/unloading shopping bags, carts, or personal items.
  
  
• Powered Wheelchairs and Scooters – If a powered wheelchair or scooter becomes inoperable, drivers cannot push or manually move the device due to safety and liability concerns. In these cases, passengers will need to arrange alternate transportation (e.g., non-emergency medical transport).
  
  

“Our top priority is ensuring the safety of both our passengers and our operators,” said UG Transit Department Director Deasiray Bush. “These updates help set clear expectations for what riders can bring onboard and define the responsibilities of our operators. By being mindful of personal items and understanding the limits of operator duties, we can continue to provide safe, reliable, and accessible paratransit service to our community.”

These updates reinforce UG Transit’s commitment to providing safe, reliable, and accessible service while setting clear expectations for both passengers and operators.

To learn more about the RideKC Freedom Paratransit service, along with the complete policy, please visit: RideKC Freedom Paratransit