UG Launches Test Program to Modernize Trash and Recycling Service

Published on July 28, 2025

Public Works’ Solid Waste Management Division is launching a new test program designed to improve trash and recycling collection in Kansas City, Kansas. Beginning Friday, August 1, participating households will transition to a modernized system using 96-gallon trash and recycling carts picked up by truck-mounted arms operated by a single driver.

The program begins in a selected portion of the community. Visit the Trash & Recycling Carts Program webpage to find out if your address is included in this first phase.

“While this program starts small, it reflects a big shift toward cleaner, more consistent service,” said Dian Miles, Solid Waste Manager. “We’re excited to hear what residents think.”

This test program marks the first step in rethinking local waste services with a focus on:

• Cleaner neighborhoods
• More reliable collection
• Improved recycling participation
• A better overall experience for customers

Residents in the test area have already received one 96-gallon trash cart and one 96-gallon recycling cart. Waste Management (WM) provides these carts at no cost and designs them for safe, efficient pickup by trucks equipped with mechanical arms. The new approach reduces litter, missed pickups, and manual handling of heavy containers.

Households in the test area should begin using their carts on their normal collection day, beginning August 1. For successful pickup:

• Set carts out by 6:00 AM
• Keep 3 feet of space between carts and other objects
• Ensure lids are closed and the cart’s front is facing the street

If you live in the test area and have not received your carts, contact WM. Residents can contact WM through three convenient options:

• Visit WM.com: Sign up for 24-hour access to your account.
• Download the My WM Mobile App: This app is available on Android and iOS for 24-hour access to your account.
• Call WM: 1-800-796-9696.

You need your customer ID to register via the App or WM.com. If you don’t have your ID, call WM for assistance.

Visit the Trash & Recycling Carts Program webpage to learn more about the new program and provide your feedback.