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You Are Here : Home / Departments/ Public Works / Water Pollution Control / Frequently Asked Questions

Frequently Asked Questions

Who to call if you have a basement backup?

Call 3-1-1 Call Center at 913-573-5311 or;
Call Sewer Maintenance at 913-573-1360

Who to call when you see raw sewage/sewage at ground level?

311 Online, or;
Call: 311: (913) 573-5311

How to report an odor issue?

311 Online, or;
Call: 311: (913) 573-5311

Who to contact regarding BPU billing questions?

Board of Public Utilities;
BPU Customer Service (Account Information, Billing, Stop/Start Service): (913) 573-9190;
Pay Your Bill by phone: 1 (855) 278-2455

How to book a tour of the plant?

To schedule a tour of a plant for you or a group, call: (913) 573-1300

Who to contact and schedule volunteers for local, public programs (schools, libraries, and other local events)?

Call: (913) 573-1300

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