For Residents

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Our priority is to protect the public health of you, the citizens of Kansas City and Wyandotte County and to safeguard the environment through wastewater and stormwater management. We want our customers to continue to benefit from reliable, cost-effective wastewater and stormwater services that we have been providing for more than 100 years.

How To Read Your Bill

The image below is a step by step guide to help you understand your bill.

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View the attached video for a more detailed explanations

Report A Problem

Report a problem:

How Do We Stack Up?

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The Unified Government partners with HomeServe USA to offer home repair plans to protect you from the expense and inconvenience of sewer line emergencies. HomeServe USA, a Better Business Bureau Accredited Business, and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans.
 
Emergency home repairs can be costly and time-consuming. Many homeowners are unaware that they are responsible for repairs to the systems on their property. With low-cost repair plans from HomeServe, you can get access to a 24/7 hotline where you can schedule a repair for your home’s plumbing system and all covered repairs are guaranteed for one year.
 
Sign Up for HomeServe

HomeServe USA FAQ's
 
Who is HomeServe?

HomeServe is an independent company, separate from the Kansas City Board of Public Utilities and the Unified Government of Wyandotte County/Kansas City, KS, providing emergency home repair services and protection solutions to homeowners across the U.S.

Questions about this mailing or to be removed from our mailing list:
Call: 1 (866) 219-2162

What am I responsible for?
As a homeowner, you are responsible for the exterior sewer/septic service line from the sewer main connection to the foundation wall.

Does my homeowners insurance cover this?
Most basic homeowner’s insurance policies do not cover repair or replacement of the exterior sewer/septic service line.

When can I make a service call?
Your plan starts the day your form is processed, and there is an initial (30) day waiting period before you can make a service call, giving you (11) months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.

What quality of repair can I expect?
Local, licensed and insured plumbers perform all covered repairs, which are guaranteed against defects in materials and workmanship for (1) year.

See more about Home Repair Plans.